- General Warranty
- Return Policy
- Online Order Return
- Phone Order Return
- Unauthorized Return
- Return Restrictions
- Memory/Toner Cartridges
- Electrical or Electronic parts
- Special order item: Non-Refundable/ Exchange Olny
- Lost Package/Wrong Delivery Claims
- Damaged, Missing Content and Incorrect Item Claims
- Damaged Oversized Items, Freight Delivery
- Expedited Shipping Policy
- Cancellation Policy
- Refused Shipments
- Refund Payments
Samsungparts.com operated by J & J International Inc., an authorized distributor of Samsung Electronics America.
Your privacy is of great importance to us. As a user of this web site (the "Site"), you are valued by us and we will take appropriate measures to protect the information provided by and collected from you on the Site in connection with the functions, facilities, products and services offered on our Site. As our business changes and grows, so will this policy. Please check back periodically for additions and changes.
Information We Collect and How we use it
We only request and use information absolutely essential to respond to your requests for information on our products or services and to inform you of services we think may be of interest to you. Our site uses your IP address (an IP address identifies the type of browser you are using i.e. Netscape; Internet Explorer by assigning a unique number) for general system administration to serve you better by diagnosing problems with our server.
Disclosure of Personal Information
We will not disclose, sell, trade, or rent Personal Information without your prior consent, except to the extent necessary to provide you with a requested our site. In certain rare circumstances, we may be compelled by law to disclose your Personal Information, such as in connection with a lawsuit or other legal proceeding. In the event disclosure is required, we will use reasonable commercial efforts to try to secure confidential treatment of the disclosed Personal Information, including prohibiting use of the information for any commercial purpose.
In addition, we reserve the right to disclose certain information when, in its sole discretion, it determines that such disclosure is necessary to protect Samsung or its employees, their rights or property, or to protect the physical safety or health of employees of J&J International Inc. or a member of the general public.
Any submissions that you make to any public areas of the Site such as bulletin boards ("Public Areas") will be public and will not be considered Personal Information. We do not control, and are not responsible for, the actions of other users of the Site or of Clients with respect to any information you post in Public Areas. In addition, information that you submit to Public Areas may be collected and used by others to send you unsolicited messages and for other purposes.
Children's Personal Information
This Site is not intended for children under the age of 13 years age. We will not knowingly collect information from children under the age of 13. We encourage parents and legal guardians to monitor their children's Internet usage and to help enforce our Privacy Statement by instructing their children to never provide information on this Site without their permission.
User Access to Personal Information
If you desire access to your own Personal Information, to correct existing Personal Information, or to remove your Personal Information, you can access "My Account" at any time.
Protection of Information
Samsungparts.com will maintain the confidentiality of the information it collects. We maintain internal practices that help protect the security and confidentiality of this information by limiting employee access to and use of this information.
The names and logos of SAMSUNG and all related product and service names, design marks and slogans are the trademarks, service marks or registered trademarks of SAMSUNG and are used with permission. All other products and service marks contained herein are the trademarks of their respective owners. Any rights not expressly granted herein are reserved.